At Hauteart, we strive to provide our customers with the highest quality modern art pieces and blockchain NFT products. We understand that sometimes returns or refunds may be necessary, and we are committed to ensuring a smooth and satisfactory experience for our customers.
Please read our Refund and Returns Policy carefully before making a purchase. By accessing or using our website, you agree to the terms and conditions outlined in this policy declared by Hauteart by Masha Karmanova Limited, address: 12, Demostheni Severi Av., Office 601, 6th Floor 1080 Nicosia, Cyprus.
Eligibility for Returns and Refunds
- Our return and refund policy applies to all modern art pieces and blockchain NFT products purchased through our website.
- Eligible items for returns and refunds must be in their original condition, undamaged, and accompanied by the original packaging and proof of purchase.
- Returns and refunds are only applicable within 14 days from the date of purchase.
- Due to the nature of our products, certain items may not be eligible for returns or refunds. These include:
- Customized or personalized artworks or NFT products.
- Digital downloads or products that have been accessed or used.
- Items that have been damaged or altered by the customer.
- The works made to order are necessarily photographed from all sides before shipment and only after full approval and signing by the client of the paper on the “acceptance” of the object are sent to him, they are IRREVOCABLE!
- To initiate a return, please contact our customer support team at firstname.lastname@example.org or +357 96663553 within the specified return period.
- Our team will guide you through the return process, including providing you with a return authorization number and any necessary instructions.
- Customers are responsible for the return shipping costs, unless the return is due to our error or a defective product.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed within 14 days and credited back to the original payment method used for the purchase.
- Please note that refunds may take additional time to reflect in your account, depending on your bank or payment provider.
Damaged or Defective Items
- In the rare event that you receive a damaged or defective item, please contact our customer support team immediately.
- We may require photographic evidence or additional information to assess the issue.
- If the damage or defect is confirmed, we will provide you with a replacement or a refund, including any applicable shipping costs.
- Our Refund and Returns Policy is governed by the laws of Cyprus, as our company operates within this jurisdiction.
- Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of Cyprus.
We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.
If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team at email@example.com or +357 96663553.